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Miystasia Style

Everyday is your runway!

FAQ

Ordering


How long does it take to receive an item once ordered?


We do not have inventory.  Every piece is custom sewn one by one by hand, to each customer sizes.  Orders typically take 7-10 business days to be shipped, depending on the current volume of orders. Currently we are averaging around 1 week for standard delivery.  You can pay the rush order fee and receive your piece/pieces by a deadline (details below)



How Do I rush order?


Rush shipping is available for an additional $70.00 and guarantees that your package will arrive by the due date that provided by the client.  Otherwise, your order will be processed in the order in which it was received.  The earliest we can complete your order is 2-3 business days (not including holidays) From the date of payment.  To process with a rush order please email [email protected] your full name, your order ID number, your item or any additional items and due date.  Your items will be processed immediately.



What payment methods do you accept?


We offer secure payments by PayPal (Mastercard, Visa, Discover Network, American Express) You do not have to have a Paypal to check-out! at the bottom of check-out it will ask you (DON'T HAVE A PAYPAL ACCOUNT?) click (PAY WITH DEBIT/CREDITCARD)



Can Anastasia make custom designs that is not on the site?


Due to high volume of orders, at this time we CAN NOT accept any custom designs, we only sell the items pictured on Miystasiastyle13.com



Shipping


Items are shipped via USPS priority shipping.  Priority takes 3-5 business days to reach you, depending on your location.  Upon shipment, you will receive an email containing your tracking number, and shipping information. Orders typically take 5-7 business days to be shipped, depending on the current volume of orders. Currently we are averaging around 1 week for standard delivery. 


We offer rush orders! Rush shipping is available for an additional $70.00 and gaurantees that your package will arrive by the due date that provided by the client.  Otherwise, your order will be processed in the order in which it was received.  The earliest we can complete your order is 2-3 business days (not including holidays) From the date of payment.  To process with a rush order please email [email protected] your full name, your order ID number, your item or any addictional items and due date.  Your items will be processed immediately.


Note: Shipping is handled between 10am -8pm 



Returns & Refunds


What is your return policy?


Since every piece is MADE TO ORDER for each individual customer, we can not offer refunds or returns; However, we still want all of our customers to be happy with our products and services; therefore, if you have any concerns please contact us at [email protected]  If a product does not fit for any reason, we are more than happy to alter your item so it will fit perfectly.  We do not offer to cover shipping costs. Email [email protected] with your alteration requests.  Please include a picture of you wearing the piece showing the alterations needed, so we can ensure it fits your needs perfectly.